Montreux Riviera Insiders

A training programme designed to enhance the guest experience, strengthen team engagement and generate tangible benefits for your establishment.

Give your team members the tools to better welcome, advise and promote Montreux Riviera.

This program is designed for staff in direct contact with visitors (reception, food service, concierge).

The objectives are to:

• Develop a shared culture of hospitality and enhance the quality of the visitor experience
• Build a welcoming, sustainable, and inspiring destination
• Provide local stakeholders with the tools to welcome, inform, and inspire at every touchpoint
• Unite partners around a shared vision and strengthen the sense of regional belonging
• Encourage collaboration and the sharing of experiences among tourism stakeholders
• Promote the destination and improve its perceived quality
• Align with the Swisstainable Destination 2026 strategy

Montreux Riviera Insiders

Transform your hospitality teams into true destination ambassadors 

Montreux Riviera Insiders is a training programme designed for staff in contact with visitors (reception, concierge, food & beverage, welcome, sales and customer experience). 

Its goal: to help teams better discover the destination, enhance their hospitality skills and offer a higher-quality, consistent and sustainable experience to visitors. 

The programme is entirely free during its launch phase, thanks to the support of Montreux-Vevey Tourisme and Promove. 

For establishments, this is the opportunity to:

• strengthen customer satisfaction
• recognise and value hospitality teams
• develop a shared destination culture
• generate more recommendations and local experiences